Hudl is looking for an experienced Customer Success Manager to add to our team - serving our  customers in China. You’ll work with existing customers, such as professional clubs, federations, high schools and everything in between ensuring they continue to have world-class experiences with our products. You’ll work tirelessly to upgrade their subscription packages and keep our renewal rates high. Across your accounts you'll continuously help customers see the value of Hudl's products with timely communication and follow-up. You'll need to be organized and comfortable on the phone to achieve your upgrade and renewal goals. You and your team will be based out of Beijing and Shanghai in China.

Sales motivated. You can show value in current product offerings, but look for ways to improve workflows and upsell solutions (experience in the SaaS industry is a bonus).

A listener. You are passionate about engaging with our users to ensure our teams and athletes get the most value out of their Hudl experience. 

Honest and dependable. You don’t shrink away from the tough conversations and will go the extra mile to help a customer.

An excellent communicator. You’re just as comfortable speaking to 100 coaches as you are to 1 coach.

Creative. You proactively plan how to engage with customers and execute these plans.

Experienced. You have several years of customer facing sales/CSM experience, ideally you’ve been through a sales education or development programme. Also some experience in the sporting environment is strongly preferred.

Methodical. Have worked with a CRM like Salesforce and have a disciplined approach to approaching and engaging partners.

Passionate about sport and technology. You can’t wait to bring the best sports software in the world to professional teams in China. 

Native in Chinese and conversational in English. 

Beat expectations. Your daily efforts will revolve around connecting with current customers to exceed renewal and upsell expectations in your territory.

Look for revenue opportunities. You’ll actively find ways to increase current customer revenue.

Engage current users. To build relationships with our users, you’ll conduct training sessions and health checkups for key accounts.

Dig into dissatisfaction. You’ll get to the bottom of user issues and ensure they stay loyal with Hudl.

Focus on numbers. Keeping renewal, conversion and engagement rates high and cancellation rates low will be your number one priority.

Treat you like an adult. We will trust you to get the work done and take a break when you need it. Use your unlimited vacation when and how you want, including extended parental leave for both moms and dads.

Give you what you need. We will supply the environment and tools for success, allowing you to focus on professional growth and career development.

Challenge you. We promise you'll be surrounded by people equally committed to the company's success.

Celebrate work at Hudl retreats. We like to gather our Hudlies from around the world to showcase achievements and strategize for the future. 

Provide career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.

Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, Employee Resource Groups and fitness partner Peerfit have you covered.